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STORE POLICY

Customer Service

Thank you for your interest in my artwork. As an independent artist, I strive to provide you with the best possible experience when purchasing my paintings. Below I explain my customer service policy to ensure clear and efficient communication.

1. Opening Hours

  • I personally answer all queries from Monday to Friday, from 10:00 a.m. to 6:00 p.m. (local time).

  • I will respond as quickly as possible on weekends and holidays, but delays may occur.

2. Contact Methods

You can contact me through the following means:

3. Response Times

  • I try to respond to all queries within 24-48 business hours.

  • During periods of high demand, responses may take a little longer, but I will always do my best to respond to you as quickly as possible.

4. Resolution of Queries

  • If you have any questions about the purchasing process, shipping or care of the painting, I will be happy to help you.

  • For specific inquiries about custom artwork, I may require additional time to provide you with a detailed response.

5. Complaints and Suggestions

Your feedback is very important to me. If you have any suggestions or concerns, please let me know via email and I will work to provide you with a satisfactory solution.

6. Important Information

  • All communication will be conducted in a cordial and respectful manner.

  • I reserve the right not to respond to offensive or disrespectful messages.

Thank you for your understanding and support of my artwork. I am here to help you with whatever you need.

Privacy and security

At [www.andresgomezoballe.com], we value your privacy and are committed to protecting the personal information you share with us. Our privacy and security policy is outlined below.

1. Information Collection

When you make a purchase or communicate with us, we may collect the following information:

  • Full name

  • Email address

  • Mailing address

  • Phone number

  • Payment details (securely processed by trusted third parties)

2. Use of Information

We use your information for the following purposes:

  • Order processing and shipping

  • Communication about your purchase or queries

  • Improving our products and services

  • Send you promotional information if you have given your consent

3. Data Protection

We are committed to protecting your information by:

  • The use of appropriate technological security measures, such as SSL encryption.

  • Limiting access to your information to authorized personnel only.

4. Data Sharing

We do not share your personal information with third parties except in the following cases:

  • Payment and shipping service providers to process your purchase.

  • Compliance with legal obligations.

5. User Rights

You have the right to:

  • Access, rectify or delete your personal information.

  • Withdraw your consent to data use at any time.

  • File a complaint with the relevant data protection authority.

6. Cookies

We use cookies to improve your experience on our website. You can manage or disable cookies from your browser settings.

7. Contact

If you have any questions about our privacy policy, you can contact us at [andresgomezoballe@gmail.com] or by phone [692107250].

This policy may be updated from time to time. We encourage you to review it periodically to stay informed.

Wholesaler Inquiries

I am an independent artist and all my works are exclusive and limited production. If you are interested in purchasing my paintings in special quantities for your business, I would be happy to explore collaboration possibilities.

What do I offer to wholesalers?

  1. Exclusive and limited works: Each painting is a unique piece, created with care and dedication.

  2. Custom Prices: Due to the exclusivity of my works, prices are negotiated individually based on quantity and availability.

  3. Payment Terms: I accept payments through several secure and flexible methods.

  4. Delivery times: As these are unique pieces, delivery times may vary and are established according to the selected work.

How to contact me?

If you would like more information or to make a special purchase, you can contact me at:

Thank you for your interest in my work. I look forward to collaborating with you soon.

Payment methods

Credit/debit cards
PAYPAL
Offline payments

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